Have some questions about all the fun you can have at Valley Fair? Well, you've come to the right place. Here's a list of some of the most common questions we hear from our guests. Take a look and see if you find what you're looking for.
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General Information
How do I book a group visit to the park?
We encourage you to visit the Group Sales Ticket section of this website to learn more about our programs. Feel free to submit a Group Sales Information request or call us at 952-496-5331.
What is Valleyfair’s refund policy?
Valleyfair does not issue refunds or exchanges on Daily Admission Tickets, Fast Lane/Fast Lane Plus, or drink and dining products. All the preceding products are non-refundable and non-exchangeable for any reason after the order transaction has been complete at the front gate, online, on the Valleyfair mobile app, or other authorized ticket seller. This includes weather-related events. We do not issue rainchecks. Please check the local weather conditions prior to planning your visit.
Does Valleyfair sell Gift Cards?
Valleyfair sells gift cards in the park at Sweet!, Plaza Shopper, and Snoopy Boutique. They can be used anywhere in the park except locker rentals and arcade games.
Where do I find my order confirmation number?
Your order confirmation number is contained in the email receipt that is sent to you after your purchase. If you are unable to locate that email or did not receive that email, please contact our Guest Services team at guestservices@valleyfair.com or by phone at 952-445-7600.
What do I do if my tickets have expired?
Tickets from the current season that have expired are typically eligible to be surcharged. A nominal fee will be assessed, and the ticket will be made valid for a general public operating day during the same season. Please visit the Admissions Building, located outside the front gate, to apply the surcharge. We are unable to surcharge complimentary tickets or tickets from a previous season.
What if I purchased the wrong ticket type/date?
If you made a mistake while purchasing tickets from valleyfair.com, you can change the date of your Ticket to a similar priced visit date by visiting our website at the following link: https://www.valleyfair.com/?module=booking-portal If that does not work we are typically able to refund the order (Exceptions include tickets for special events). Stop by Guest Services on the your planned visit date and we can assist you in upgrading your ticket. For tickets purchased with Protecht for refund request status, claim initiation, or ticket support, contact Protecht. If the tickets were not purchased directly from valleyfair.com we are unable to refund or replace them. Please contact the company you purchased the tickets from for more information about their refund policy and instructions.
What if I am unable to print my tickets?
You can have your tickets printed for you at any window of our Admissions Building prior to passing through the security screening. Please present your order confirmation number and a photo ID.
We are also able to scan the tickets directly off your mobile device as long as each ticket is presented. If you take screenshots of the tickets, be sure that each ticket on the order is saved.
Does Valleyfair offer a non-rider discount?
Valleyfair does not offer a non-rider discount. Valleyfair has a one-price admission as it is a multi-faceted park – not just a ride park. Live entertainment abounds at the park with fun-filled shows and roving characters and performers. There are also a number of non-active rides, restaurants, shopping and Soak City Waterpark for guests to enjoy.
Is there a discounted rate for Military members?
Yes, Valleyfair offers discounted admission to members of the Military; active, reserve or retired. Military discount tickets also may be purchased at any Valleyfair ticket booth on the day of your visit. Proof of service must be presented at the time of purchase.
Where can I find the best deals on tickets?
Valleyfair offers a variety of online discount options throughout the season. Save on Regular single-day admission by visiting the TICKETS page for the best online deals.
Park Information
Do you have severe weather stations?
In the case of severe weather, the park has 16 clearly marked severe weather shelters located throughout the park. Park associates can direct visitors to the nearest shelter.
What procedures do you have in place to minimize the spread of illness amongst your guests?
We are strict and thorough in the steps we take and the processes we use to keep our properties safe and promote a healthy environment. To protect our guests and associates and prevent the spread of illness, we employ rigorous sanitation standards and robust cleaning procedures, including:
Extensive training for associates on maintaining a safe and hygienic workplace and environment for our guests
Appropriate personal protective clothing and gear for associates who are assigned for cleaning duties
Specified intervals for frequent cleaning and disinfection of targeted areas throughout the day
Procedures for cleaning and disinfection of areas throughout the day and where illness has been suspected or reported
Quick response to spills, trash, and other situations
Daily sanitation procedures, for everything from bathroom faucets and sinks to kitchen and dining surfaces, benches and trash cans
Daily cleaning and “wash down” of outdoors locations, including walkways and queue lines
Guest and associate first aid locations staffed with EMTs to assist with all types of minor and/or emergency health issues.
We maintain close relationships with local, state, national, and international public health authorities, and take their guidance when additional preventive measures are needed.
How much does it cost to rent a wheelchair or stroller?
We have a limited number of wheelchairs, electronic wheelchairs, and strollers available to rent for a fee at our Rentals Building, located at the front of the park to the right of the entrance fountain. Rentals are on a first-come, first-serve basis, with a limited number of wheelchairs available to rent ahead of time online. Guests are welcome to use their own wheelchairs and strollers in the park. Pricing can be seen on the rentals page.
Do you have first aid available?
Valleyfair has EMTs that staff our two First Aid Stations. First Aid is located across from the tall Breaker’s Plunge waterslides. Additional first aid services for guests in Soak City are available at the Lifeguard Station. You can find these locations and your proximity to them on our app while in the park.
If you need any medical assistance during your visit, please notify the nearest park associate.
Minnesota State Law requires we do not give out medication to the general public. If you are in need of select over-the-counter medications, you can find them at The General Store, Snoopy’s Boutique, and Plaza Shopper.
Is smoking allowed?
Smoking of any kind, including vapor and e-cigarettes, is not permitted inside Valleyfair. For the comfort of all guests, smoking is only permitted in the designated smoking area just outside the park entrance gate. Please see an admissions associate for guidance. Marijuana, hemp, and cannabis products are not permitted anywhere on property, including the designated smoking area.
Can I bring my pet?
Sorry, pets are not allowed except for service animals. Kennels are not provided.
Is Wi-Fi available in the park?
Yes, free Wi-Fi is available throughout the park.
What else can I bring?
Wagons used as strollers are allowed, and Segways are allowed into the park after stopping into our Guest Services office and signing a waiver. All guests, bags, parcels and other items are subject to inspection, including metal detection or other screening measures.
Can we bring our own food/beverages to Valleyfair?
Outside food, beverages (exception: water-see below), or coolers are not allowed to be brought into Valleyfair or Soak City Waterpark. Exceptions are made for Guests with special dietary needs, including food allergies, baby food, and formula. Guests with special dietary needs should stop at Guest Services located at the Front Gate when they arrive at the park.
Valleyfair allows guests to bring in one factory sealed bottle of water or empty water bottle per person. Then simply refill your water bottle throughout the day.
Valleyfair offers a wide variety of dining options at various restaurants and food vendors throughout the park. Groups looking for catering may contact Group Sales at 952-496-5331 or groupsales@valleyfair.com for delicious meal options available at our catered event location, Picnic Point, located near Steel Venom.
Does Valleyfair accept personal checks or foreign currency?
Valleyfair does not accept personal checks or foreign currency anywhere in the park.
Which credit cards does Valleyfair accept?
We welcome VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS.
Are there lockers available for guests?
Yes, we have a limited number of lockers available throughout the park that vary in size.
Regular: Can fit 1-2 backpacks for $15
Large: Can fit 3-4 backpacks for $20
Jumbo: Can fit 5+ backpacks for $25
Locker rentals are for the entire day, and lockers can be opened and closed as many times as you would like throughout the day. Lockers in the waterpark must be cleared out by the time the waterpark closes for the day.
Locations: Waterpark, General Store, Thunder Canyon, SuperCat, and Front Gate Rental Building.
Can I leave the park and re-enter later?
If you leave the park and plan to return that day, please retain your ticket stub or receipt and get a re-entry ticket at the exit turnstile before leaving the park. Season passholders wishing to re-enter may use their Season Pass for re-entry and can leave through any exit turnstile. You must be able to present a re-entry ticket or valid Season Pass to gain re-entry to the park. Valleyfair only allows same-day re-entry to the park. After 4pm, any re-entry will require compliance with the chaperone policy.
What security procedures are implemented at Valleyfair?
The safety of our guests and associates is our number one priority, and we have implemented several enhanced security procedures at all entrance gates. As part of the process:
Guests arriving at the park will go through metal detection every public operating day.
All bags, purses, backpacks, waist packs, etc. are subject to inspection prior to entering.
Sharp objects (including pocket knives and metal chains), firearms, or other items that could be considered a weapon are strictly prohibited and should be left at home or secured in your vehicle.
Please see our separate FAQ on outside food and beverages.
We use a variety of methods in securing our parks, including uniformed and plainclothes officers, and video surveillance monitoring.
Valleyfair does not tolerate guests who fight and/or harass other guests while on our property. People who engage this behavior are subject to being ejected and potentially banned from the park, and may be subject to arrest by local police.
Is Valleyfair admission required for additional charge attractions?
Yes, Valleyfair admission is required to participate in the following additional charge attractions:
RipCord
Can I leave the parking lot and reenter later on the same day?
Reentry is permitted into the parking lot by presenting your original parking ticket or Season Pass.
What is Valleyfair’s weather policy?
Some attractions may close in bad weather until conditions permit safe operation. Please enjoy a show, meal or shopping until such weather passes.
Valleyfair does not offer rainchecks or refunds in the event of inclement weather.
Is there a charge for parking?
Yes, there is a charge for parking at Valleyfair.
Valleyfair also offers Preferred Parking which gives you access to prime parking near the admission gate. Only 100 spots are available daily and spots are taken on a first-come, first-serve basis.
There is NO CHARGE for parking if you dropping someone off or picking them up from the park. If you are dropping someone off or picking people up and will be in the parking lot for 30 minutes or less, you will not have to pay for parking. When you enter the parking lot a toll gate employee will take down your license plate number and record it with the make and model of your car and the time you came through the gate. This information will then be given to Valleyfair security, who will be patrolling the parking lot and making sure guests are not staying and parking without payment.
