If you made a mistake while purchasing tickets from valleyfair.com, you can change the date of your Ticket to a similar priced visit date by visiting our website at the following link: https://www.valleyfair.com/?module=booking-portal If that does not work we are typically able to refund the order (Exceptions include tickets for special events). Stop by Guest Services on the your planned visit date and we can assist you in upgrading your ticket. For tickets purchased with Protecht for refund request status, claim initiation, or ticket support, contact Protecht. If the tickets were not purchased directly from valleyfair.com we are unable to refund or replace them. Please contact the company you purchased the tickets from for more information about their refund policy and instructions.
